Why we collect personal information
We use your personal information as necessary and allowed by law for the purposes below:
- Responding to users’ questions
- To send periodic emails through our newsletter with helpful content and services related to living in Japan
- To personalize your experience and allow us to deliver the type of content and product offerings in which you are most interested.
- To improve the website to better serve you.
- To administer contests, promotions, surveys, or other site features.
- If it becomes necessary for us to use your personal information for any purpose other than those stated above, we will not do so without acquiring your express consent.
What information do we collect and when
When contacting us through our contact form, or sign up for our newsletter as appropriate, you may be asked to enter your name, email address, or other details to help us improve your experience.
Disclosure of personal information to third parties
In accordance with the Japanese Act on the Protection of Personal Information (Law No. 57, 2003), TranSenz will only reveal users’ personal information to a third party with the user’s express consent or as absolutely necessary for completion of services or compliance with the law.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How we protect your personal information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We will implement use of SSL certificates if it becomes necessary related to collection of financial information.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
Disabling cookies will not affect your experience on TranSenz.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- Users can visit our site anonymously
- Users are able to change their personal information by emailing us. If a user wishes us to release, correct, or delete their personal information in a reasonable manner, we will do so only upon verifying to our own satisfaction that the requester is the user in question.
Do not track signals
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Third-party behavioral tracking
We allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. TranSenz voluntarily complies with these practices in the interest of supporting users around the world.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email within 7 business days.
- We will notify the users via in site notification within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
CAN SPAM Act
The CAN-SPAM Act is a United States law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. TranSenz voluntarily complies with the principles of this law in order to better serve our users in the United States and because they represent common sense, ethical principles that accord with our own values.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
In accordance with CANSPAM we will:
- Not use false or misleading subjects or email addresses.
- Identify applicable messages as advertisements in some reasonable way.
- Include the physical address of our business or site headquarters in messages.
- Monitor third party email marketing services for compliance.
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email or by emailing us at any time.